Privacy Policy

Off The Clock Answering · Effective November 10, 2026

Off The Clock Answering ("we," "us," or "our") is an answering service for trade businesses, operated from Spring Hill, Florida. This Privacy Policy explains what information we collect, how we use it, and the choices you have. Questions: offtheclockanswering@gmail.com.

Information we collect

• From our business subscribers: your name, business name, contact details, and the mobile phone number you provide to receive call-summary text messages.
• From callers to a subscriber's business line: the information you give during the call, such as your name, callback number, service address, and a description of the job or message. Calls may be recorded, and the recording is announced at the start of every call.

How we use information

• To answer calls on behalf of the business you called and deliver call summaries to that business.
• To send subscribed business owners text messages summarizing each answered call.
• To operate, maintain, and improve the service, and to comply with legal obligations.

Text messaging program

Business owners who subscribe provide their mobile number and verbally consent to receive call-summary text messages from Off The Clock Answering. Business owners who use our website services likewise provide their mobile number and consent at setup to receive text alerts when a customer contacts them through their website. Message frequency varies with call volume. Message and data rates may apply. Reply STOP to opt out at any time and HELP for assistance. Carriers are not liable for delayed or undelivered messages.

How we share information

We do not sell, rent, or share your mobile phone number or personal information with third parties for marketing purposes. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

Call summaries are delivered to the business you called — that is the purpose of the service. We use telephony and messaging providers solely as needed to operate the service (for example, to carry calls and deliver text messages). We may disclose information if required by law.

Data retention and security

We keep call information and summaries only as long as needed to provide the service and meet legal obligations, and we use reasonable administrative and technical safeguards to protect it. No system is completely secure, and we cannot guarantee absolute security.

Your choices

Subscribers may opt out of text messages at any time by replying STOP, and may contact us to review or delete their information. Callers may contact the business they called, or us, about their call information.

Changes to this policy

We may update this policy from time to time. The current version will always be posted on this page with its effective date.